If you are not completely satisfied with a LU Beauties USA purchase or gift for any reason, please review our return, refund, and exchange policies below for LuBeauties.com purchases. Products must be returned in new or gently used condition. Sephora monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that LU Beauties USA will no longer accept any returns from that customer, with or without a receipt.

Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or LU Beauties USA Confirmation) for all refund or exchange transactions. All refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. LU Beauties USA reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.

For all orders, the original shipping fees are non-refundable. If the original order qualified for free shipping and in the event of the product is returned, the actual cost of the original outbound shipping fee may be deducted from any refunds. If the return product or packaging is damaged or missing parts, the return may be refused.

The return shipping fee may be payable on the orders that are unclaimed or refused at point of delivery, we reserve the rights to deduct this amount from the total to be refunded.

Please follow the 3 steps process for returning an order to us.

Step 1

e-mail to [email protected]. We will notify you if your return is covered under our return/exchange policy within the next business day. If your return is covered, an RMA number will be issued and e-mailed to you.

Step 2

Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for LU Beauties USA. The battery must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval, the RMA number will not remain valid. The package must be prepaid, sent by Regular mail only (Canada customers use Canada Post and US Customers use USPS) with the RMA Number marked clearly on the shipping label.

Step 3

All returns are subject to validation and approval at LU Beauties USA’s discretion.

"RMA Status" Notes

Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed.